What is the business profile of EMAG-SERWIS?

EMAG-SERWIS is a technology company engaged in the design, prototyping, manufacturing, and sales of industrial automation, electronics, and electrotechnical devices. The company specializes in providing advanced technological solutions applicable across various industries and work environments, including harsh conditions such as explosive hazard zones.

Since when has the company been in business?

EMAG-SERWIS has been operating since March 1993. The company emerged following the restructuring of the “EMAG” Center for Electrification and Automation of Mining, and it has over 30 years of experience in the industrial sector.

How does the company execute projects for clients?

EMAG-SERWIS provides a comprehensive process for fulfilling orders:

  • Development of tailored projects based on client documentation or in-house designs.
  • Prototyping, modeling, unit production, or small-scale manufacturing.
  • Delivery of ready-to-use, fully tested devices that meet the highest standards.

Does EMAG-SERWIS offer solutions for explosive hazard zones?

Yes, the company specializes in the design and manufacturing of systems and devices intended for explosive hazard areas, classified into Groups I and II, in compliance with the ATEX Directive (2014/34/EU).

How does the company approach environmental protection?

EMAG-SERWIS applies an eco-friendly approach in both its production processes and product designs. Examples of environmentally conscious actions include:

  • Utilizing energy-efficient technologies.
  • Reducing waste generated during production.
  • Developing products that support environmental monitoring (e.g., measuring air and water quality).

What quality standards does EMAG-SERWIS adhere to?

EMAG-SERWIS implements rigorous quality and safety standards, employing state-of-the-art technological solutions. The devices comply with ATEX regulations and various other industrial standards, ensuring the highest levels of quality and reliability for its products and services.

How does the company support technological development?

EMAG-SERWIS consistently invests in research and development to create innovative technologies that enhance efficiency and safety in businesses. The company also conducts research in technical sciences and collaborates with universities and research institutes.

What values drive EMAG-SERWIS?

The company is committed to:

  • Innovation and passion in project execution.
  • Reliability in business relations.
  • Commitment to high-quality standards.
  • Building lasting relationships with clients and fostering collaborative partnerships. 

Does the company take on international projects?

Yes, EMAG-SERWIS serves both local and international clients, offering solutions tailored to meet the requirements of various markets. The company provides a comprehensive approach to projects, combining innovation with practical applications and the highest standards of quality and safety, thus remaining a reliable partner for a broad range of clients in different industries.

Does the company conduct R&D activities?

Yes, EMAG-SERWIS actively invests in research and development (R&D), with a focus on:

  • Developing innovative solutions for sensors and measurement devices. 
  • Advancing industrial automation systems based on the Industrial Internet of Things (IIoT). 
  • Collaborating with universities and research institutes to create cutting-edge technologies. 
  • Integrating monitoring and control systems for complex industrial processes. 

What does the order fulfillment process look like? 

The collaboration process with EMAG-SERWIS includes:

  • Identifying client needs. 
  • Selecting appropriate technologies and developing a customized project. 
  • Producing a prototype (if required). 
  • Testing and certifying the device.
  • Delivering a ready-to-use solution and its installation. 
  • Providing after-sales service and support. 

Does the company offer training on delivered devices?

Yes, EMAG-SERWIS organizes training for clients on the installation, operation, and maintenance of delivered devices.

What design services does EMAG-SERWIS offer? 

EMAG-SERWIS provides comprehensive design services tailored to client needs, including:

  • Designing electronic devices and measurement systems.
  • Developing industrial process automation systems, including controllers, sensors, and operator panels. 
  • Customized design solutions for specific environmental conditions, such as explosive hazard zones. 
  • Designing electronic circuits and control systems that comply with international standards such as ATEX. 
  • Creating embedded software. 
  • Producing technical visualizations and 3D project documentation using modern CAD systems. 
  • Assisting in obtaining certifications, including ATEX and EMC. 
  • Developing prototypes of new devices from scratch. 
  • Prototype validation. 

Does the company undertake projects based on client-supplied documentation? 

Yes, EMAG-SERWIS executes projects based on supplied technical documentation and develops complete technical documentation “from scratch,” in line with client requirements.

Does the company develop comprehensive software for devices? 

Yes, EMAG-SERWIS specializes in developing firmware that controls the operation of electronic devices. Additionally, it provides application software to support the integration of devices with industrial processes and control systems.

Does EMAG-SERWIS manufacture mechanical components for industrial devices?

Yes, the company offers complete services in the design, production, and assembly of mechanical components used in industrial devices and systems. These include:

  • Developing enclosures for industrial devices, such as explosion-proof housings. 
  • Designing mechanical parts made from durable materials resistant to demanding working conditions (e.g., extreme temperatures, humidity, corrosive environments). 
  • Prefabricating parts for automation devices such as control cabinets, protective cages, and sensor mounts. 

What technology is used for producing mechanical components?

Mechanical components are manufactured using modern CNC machines, ensuring the highest precision and adherence to technical designs.

Does the company offer customization of mechanical components?

Yes, EMAG-SERWIS provides custom mechanical components as part of its individual projects, tailored to client requirements, including non-standard dimensions, materials, or specialized applications (e.g., operation in explosive hazard zones).

Does EMAG-SERWIS offer industrial system assembly services?

Yes, the company provides comprehensive industrial system assembly, including:

  • Installing electronic, mechanical, and measurement devices into one system. 
  • Integrating components with existing automation systems in industrial facilities. 
  • Testing entire systems before implementation to ensure full functionality. 

Does the company collaborate with clients during system implementation?

Yes, EMAG-SERWIS experts work directly with clients during system commissioning, offering support during the initial startup as well as training personnel in system operation.

What components are available in system assembly?

The company provides the supply and installation of a wide range of components, such as:

  • Control and measurement devices.
  • Sensor systems.
  • Cabling.
  • Power supplies.

Where is the company located?

The headquarters of EMAG-SERWIS is located in Katowice, at 33 Leopolda Street, 40-189 Katowice. The company serves both local and international clients.

How can I submit an inquiry or order?

Inquiries can be submitted via the contact form on the company’s website or by calling +48 32 700 21 00. Free consultations are also offered to help tailor the right solutions to individual client needs.

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